{"id":6570,"date":"2026-01-08T05:12:42","date_gmt":"2026-01-08T04:12:42","guid":{"rendered":"https:\/\/makeup.paris\/conditions-generales-de-vente\/"},"modified":"2026-01-22T04:13:21","modified_gmt":"2026-01-22T03:13:21","slug":"terms-of-sale","status":"publish","type":"page","link":"https:\/\/makeup.paris\/en\/terms-of-sale\/","title":{"rendered":"Terms of sale"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

These General Terms and Conditions of Sale<\/strong> (hereinafter the “GTC<\/strong>“) govern the sale of products offered on the Makeup Paris<\/strong> website (hereinafter the “Site<\/strong>“). They define the rights and obligations of Makeup Paris<\/strong> and any person placing an order (hereinafter the “Client<\/strong>“).<\/p>

Important information<\/strong>: our FAQ<\/strong> and our Shipping & Returns<\/strong> page are designed to guide you and provide practical explanations. In case of interpretative discrepancy, these GTC shall prevail<\/strong>.<\/p>

1) Seller Identity<\/h3>

The Site is published by:<\/p>

  • Company Name \/ Business Name<\/strong>: VMVM\u0245<\/li>
  • Legal form<\/strong>: [FORM]<\/li>
  • Head office address<\/strong>: [ADDRESS]<\/li>
  • Registration<\/strong>: [RCS \/ SIRET]<\/li>
  • VAT number<\/strong>: [VAT No.]<\/li>
  • Email (Customer Service)<\/strong>: [SUPPORT EMAIL]<\/li>
  • Phone<\/strong>: [PHONE] (non-premium rate)<\/li><\/ul>

    Hereinafter “Makeup.paris<\/strong>” or “the Seller<\/strong>“.<\/p>

    2) Scope of Application<\/h3>

    These GTC apply, without restriction or reservation, to any order of products placed on the Site by a Client.<\/p>

    They apply primarily to consumer Clients<\/strong> (within the meaning of consumer law). The Client declares to be of legal age<\/strong> and legally capable of placing an order.<\/p>

    3) Definitions<\/h3>
    • Client<\/strong>: any person making a purchase on the Site.<\/li>
    • Products<\/strong>: beauty, makeup, skincare, hygiene products, and accessories offered on the Site.<\/li>
    • Order<\/strong>: purchase validated by the Client through the payment process.<\/li>
    • Logistics Partner<\/strong>: provider in charge of preparing and shipping orders on behalf of the Seller.<\/li>
    • EU \/ Non-EU Territory<\/strong>: depending on the shipping destination.<\/li><\/ul>

      4) Products – Information and Presentation<\/h3>

      4.1 Product Description<\/strong><\/p>

      The Products offered are described as precisely as possible (composition, usage, advice, volume, etc.). Information is based, in particular, on data provided by brands and manufacturers.<\/p>

      4.2 Photos and Color Rendering<\/strong><\/p>

      Makeup.paris pays particular attention to the quality of visuals. However, the Client acknowledges that:<\/p>

      • color rendering may vary depending on the screen, brightness, or display settings,<\/li>
      • packaging may change (rebranding, design updates) without altering the essential features of the product.<\/li><\/ul>

        Visuals are for illustrative purposes only and are not contractual<\/strong>.<\/p>

        4.3 Usage Advice and Precautions<\/strong><\/p>

        The Client agrees to follow the advice and usage precautions provided on the label, instruction manual, or product sheet. In case of sensitive skin, allergies, or doubts, it is recommended to perform a patch test and\/or consult a healthcare professional.<\/p>

        5) Availability<\/h3>

        Products are offered while stocks last. If unavailable after order confirmation, Makeup.paris will inform the Client as soon as possible and propose, as applicable:<\/p>

        • a refund of the unavailable Product, or<\/li>
        • an alternative solution (only with the Client’s agreement).<\/li><\/ul>

          No automatic substitution will be made without Client approval.<\/p>

          6) Order Process<\/h3>

          To place an order, the Client follows these steps:<\/p>

          1. select Products and add to cart<\/li>
          2. check cart and quantities<\/li>
          3. enter delivery and billing details<\/li>
          4. select available delivery method<\/li>
          5. secure payment<\/li>
          6. receive confirmation email<\/li><\/ol>

            The final validation of the Order<\/strong> occurs upon payment confirmation. The Client acknowledges that confirming the order implies full and complete<\/strong> acceptance of these GTC.<\/p>

            Makeup.paris reserves the right to refuse or cancel any order for legitimate reasons (suspected fraud, inconsistent data, payment issues, clearly invalid address, etc.).<\/p>

            7) Prices<\/h3>

            Prices are indicated in EUR<\/strong> incl. VAT<\/strong>, excluding delivery fees, which are specified at checkout.<\/p>

            Makeup.paris reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of order confirmation.<\/p>

            In the event of a manifest error (absurd price, obvious technical bug), Makeup.paris may cancel the order and refund the Client.<\/p>

            8) Payment<\/h3>

            Payment is due immediately upon ordering. Accepted payment methods: Credit Card \/ PayPal<\/strong>.<\/p>

            Payment is processed via a secure solution. Makeup.paris does not store the Client’s full banking details.<\/p>

            In case of anti-fraud control, Makeup.paris may request additional information to secure the transaction. Without a response, the order may be cancelled and refunded.<\/p>

            9) Retention of Ownership<\/h3>

            Products remain the property of Makeup.paris until full payment is received.<\/p>

            10) Delivery<\/h3>

            10.1 Delivery Areas<\/strong><\/p>

            Makeup.paris delivers to:<\/p>

            • the European Union (EU)<\/strong><\/li>
            • outside the EU<\/strong>, depending on destination eligibility and shipping availability<\/li><\/ul>

              10.2 Preparation and Shipping<\/strong><\/p>

              Orders are prepared Monday to Friday (excluding public holidays). Usual preparation time is 24 to 48 business hours<\/strong>, except during exceptional periods.<\/p>

              Shipments are made via a logistics partner<\/strong>, which may use various carriers.<\/p>

              10.3 Delivery Times<\/strong><\/p>

              Delivery times are indicative<\/strong> and may vary depending on:<\/p>

              • destination,<\/li>
              • carrier,<\/li>
              • customs checks,<\/li>
              • peak periods.<\/li><\/ul>

                Makeup.paris provides shipment tracking once dispatched.<\/p>

                10.4 Tracking<\/strong><\/p>

                A tracking link is sent to the Client by email upon shipment (when available). Some orders may be delivered in multiple packages.<\/p>

                10.5 Delivery Address<\/strong><\/p>

                The Client is solely responsible for the accuracy of the delivery information (name, address, number, access code, phone).<\/p>

                If the address is incorrect, incomplete, or undeliverable:<\/p>

                • the parcel may be returned,<\/li>
                • reshipping fees may be charged to the Client.<\/li><\/ul>

                  10.6 Absence \/ Pickup Point \/ Unclaimed Parcel<\/strong><\/p>

                  In case of delivery to a pickup point or drop-off, the Client agrees to collect the parcel within the deadline set by the carrier. An unclaimed parcel may be returned.<\/p>

                  In such case, any potential refund (if applicable) may be reduced by actual costs incurred (shipping, return, processing).<\/p>

                  10.7 Delivery Delay<\/strong><\/p>

                  In case of significant delay, the Client may contact Customer Service at SUPPORT@MAKEUP.PARIS<\/strong> for assistance and information.<\/p>

                  If no specific delivery time was agreed, or if an announced time is unjustifiably exceeded, the Client has legal recourses (e.g. requesting a reasonable additional period, then cancelling the sale if delivery still does not occur).<\/p>

                  11) Customs and Taxes (Non-EU Deliveries)<\/h3>

                  For non-EU<\/strong> deliveries, the Client acknowledges that additional charges may be required by local authorities:<\/p>

                  • customs duties,<\/li>
                  • import VAT,<\/li>
                  • carrier handling fees.<\/li><\/ul>

                    These charges are exclusively borne by the recipient<\/strong> and are not included in the amount paid on the Site.<\/p>

                    In case the parcel is refused due to non-payment of customs\/taxes, it may be returned or abandoned depending on local regulations. If a refund is possible, it may be reduced by actual costs incurred (shipping, return, processing).<\/p>

                    12) Receipt \u2013 Claims (Damage, Errors, Missing Items)<\/h3>

                    12.1 Inspection Upon Receipt<\/strong><\/p>

                    The Client is encouraged to check the condition of the parcel upon receipt.<\/p>

                    12.2 Reporting Deadline (Shipping \/ Preparation)<\/strong><\/p>

                    To ensure prompt handling with the carrier and logistics partner, any issue must be reported within 5 calendar days<\/strong> of receipt:<\/p>

                    • broken product \/ leakage \/ damaged package,<\/li>
                    • missing item,<\/li>
                    • incorrect reference.<\/li><\/ul>

                      The Client must provide:<\/p>

                      • order number,<\/li>
                      • photos of the parcel (exterior) + shipping label,<\/li>
                      • photos of the interior and affected Products.<\/li><\/ul>

                        This quick reporting period is for shipping and preparation issues. It does not affect<\/strong> the Client’s rights under statutory warranties<\/strong> (see Article 18).<\/p>

                        13) Right of Withdrawal (EU Consumer Clients)<\/h3>

                        13.1 Principle<\/strong><\/p>

                        In accordance with applicable law, the consumer Client has a period of 14 days<\/strong> from receipt of the Products to exercise their right of withdrawal, without needing to justify the decision.<\/p>

                        The withdrawal must be notified to Makeup.paris before the deadline, via email at support@makeup.paris<\/strong> or through the Site’s contact form.<\/p>

                        13.2 Return of Products<\/strong><\/p>

                        After notification, the Client has 14 additional days<\/strong> to return the Products.<\/p>

                        Unless otherwise agreed, return shipping costs in the event of withdrawal are borne by the Client.<\/p>

                        13.3 Condition of Products<\/strong><\/p>

                        Products must be returned:<\/p>

                        • new, unused,<\/li>
                        • complete,<\/li>
                        • in their original packaging, clean and fit for resale.<\/li><\/ul>

                          If Products were handled beyond what is necessary to assess their nature, characteristics, and functioning, a deduction may apply.<\/p>

                          14) Exceptions to the Right of Withdrawal (Hygiene & Safety)<\/h3>

                          For health protection and hygiene reasons, the right of withdrawal cannot be exercised for Products that:<\/p>

                          • have been unsealed\/opened<\/strong> after delivery,<\/li>
                          • cannot be returned due to compromised sanitary conditions.<\/li><\/ul>

                            This particularly concerns (indicative list):<\/p>

                            • makeup and skincare products for direct use,<\/li>
                            • hygiene products,<\/li>
                            • accessories in direct contact with the skin when returning them presents a health risk.<\/li><\/ul>

                              These exceptions do not apply in the case of a defective<\/strong> or non-compliant<\/strong> Product.<\/p>

                              15) Returns \u2013 Procedure<\/h3>

                              All returns must be requested in advance through Customer Service: support@makeup.paris<\/strong><\/p>

                              The Client will receive:<\/p>

                              • the return address,<\/li>
                              • return instructions,<\/li>
                              • and, where applicable, an alternative solution (exchange, reshipment, refund).<\/li><\/ul>

                                Any return sent without prior authorization may be refused.<\/p>

                                16) Refunds<\/h3>

                                16.1 Method<\/strong><\/p>

                                Refunds are made using the original payment method<\/strong>.<\/p>

                                16.2 Processing Time<\/strong><\/p>

                                Refunds are generally processed within 3 to 10 business days<\/strong> after the claim is validated and\/or returned Products are received, depending on banking timelines.<\/p>

                                Makeup.paris may delay the refund until return receipt or proof of reliable shipment is provided.<\/p>

                                16.3 Partial Refund \/ Refusal<\/strong><\/p>

                                Makeup.paris reserves the right to:<\/p>

                                • refuse the refund of any Product that is used, opened, incomplete or unsuitable for resale,<\/li>
                                • apply a proportional deduction if the Product’s condition prevents normal resale.<\/li><\/ul>

                                  17) Customer Service<\/h3>

                                  For any questions (order, tracking, return): support@makeup.paris<\/strong>
                                  Makeup.paris is committed to handling requests with care and diligence, aiming for amicable resolution.<\/p>

                                  18) Legal Warranties (Consumers)<\/h3>

                                  Products sold benefit from applicable legal warranties, including:<\/p>

                                  • legal warranty of conformity<\/strong>,<\/li>
                                  • warranty against hidden defects<\/strong>.<\/li><\/ul>

                                    For non-compliant or defective Products, the Client is invited to contact Customer Service with:<\/p>

                                    • order number,<\/li>
                                    • problem description,<\/li>
                                    • relevant photos\/videos.<\/li><\/ul>

                                      These warranties apply independently of the reporting deadlines for shipping issues (Article 12).<\/p>

                                      19) Liability<\/h3>

                                      Makeup.paris uses all reasonable means to ensure a reliable and high-quality shopping experience.<\/p>

                                      Makeup.paris cannot be held liable for:<\/p>

                                      • misuse of the Product,<\/li>
                                      • failure to follow precautions for use,<\/li>
                                      • allergies or incompatibilities specific to the Client,<\/li>
                                      • delays due to the carrier, customs, or force majeure.<\/li><\/ul>

                                        In any case, if the Seller’s liability is established, it is limited to direct and proven damages, within the limits allowed by law.<\/p>

                                        20) Force Majeure<\/h3>

                                        Neither party shall be held liable for any failure due to a force majeure event (natural disasters, exceptional events, major disruptions, etc.) as defined by applicable case law.<\/p>

                                        21) Personal Data<\/h3>

                                        Personal data collected is processed in accordance with the Privacy Policy<\/strong> available on the Site. The Client has rights of access, correction, objection, deletion, and limitation under applicable legal conditions.<\/p>

                                        22) Intellectual Property<\/h3>

                                        All elements of the Site (texts, visuals, logo, graphic charter, content) are protected by intellectual property rights. Any reproduction, in whole or in part, is prohibited without prior authorization.<\/p>

                                        23) Dispute Resolution \u2013 Mediation<\/h3>

                                        Makeup.paris always prioritizes elegant, prompt, and amicable resolution.<\/p>

                                        If a dispute remains unresolved after contacting Customer Service, the consumer Client may resort to a consumer mediator free of charge. The Client may also refer the matter to the competent courts.<\/p>

                                        24) Applicable Law \u2013 Language<\/h3>

                                        These GTC are written in French<\/strong> and subject to FRENCH law<\/strong>. In case of translation, only the French version is legally binding.<\/p>

                                        25) Modification of the GTC<\/h3>

                                        Makeup.paris may update these GTC at any time. The GTC applicable to the Client are those in effect at the time of the order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                        These General Terms and Conditions of Sale (hereinafter the “GTC“) govern the sale of products offered on the Makeup Paris website (hereinafter the “Site“). They define the rights and obligations of Makeup Paris and any person placing an order (hereinafter the “Client“). Important information: our FAQ and our Shipping & Returns page are designed to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6570","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/pages\/6570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/comments?post=6570"}],"version-history":[{"count":4,"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/pages\/6570\/revisions"}],"predecessor-version":[{"id":6574,"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/pages\/6570\/revisions\/6574"}],"wp:attachment":[{"href":"https:\/\/makeup.paris\/en\/wp-json\/wp\/v2\/media?parent=6570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}